Returns, Replacements & Cancellation

What we accept returns for

We accept returns in two situations only:

  • You received the wrong product — a different item, size, finish, or fabric than what you ordered
  • Your product arrived damaged

In either case, we replace the product with the correct or undamaged version of the same SKU, finish, and fabric. We do not offer exchanges for a different product.

What we do not accept returns for

  • Change of mind
  • Customized products — these are made specifically for you and cannot be returned or exchanged under any circumstances
  • Damage caused by misuse, improper handling, or environmental factors
  • Natural variations in wood grain, texture, tone, or finish — these are characteristics of solid wood, not defects

How to raise a return or damage claim

  • Check your product at the time of delivery
  • If you find any damage or an error in the order, notify us within 24 hours of delivery
  • Share clear photos and an unboxing video of both the product and its packaging as proof
  • Contact us at care@ramgarhcrafts.com or +91 89559 60737

Claims raised after 24 hours of delivery cannot be accepted. No exceptions.

Once your claim is reviewed, we will arrange a repair, part replacement, or full replacement — whichever best fits the nature of the damage or error.

Cancellations

  • Within 24 hours of placing your order — free cancellation, full refund
  • After 24 hours — a 10% cancellation charge applies on the order value
  • Once the product is finished — cancellation is not possible, regardless of when you request it

Since most of our products enter production quickly after the order is confirmed, we strongly recommend reaching out as early as possible if you need to cancel.

For customized orders, production begins only after your design approval. Once you have approved and production has started, cancellation is not possible.

Refunds

Refunds are processed in the following situations:

  • Cancellation within 24 hours — full refund
  • Cancellation after 24 hours — refund minus 10% cancellation charge
  • Approved return for wrong or damaged product — full refund or replacement at our discretion

Refunds are processed to the original payment method. Processing time depends on your bank or payment provider and is typically 5–7 working days after the refund is initiated.

Need help?

Email: care@ramgarhcrafts.com
Phone / WhatsApp: +91 89559 60737
Support hours: 9:30 AM to 6:30 PM, all days